Contact information
Contact Information
Thank you for visiting Memora & Grace. We are here to help with any questions about your order, shipping, returns, refunds, product details, or general customer support.
Customer Support
For customer service, please contact us by email:
Email: support@memoraandgrace.shop
We aim to respond to all customer inquiries within 1–3 business days.
Website
Website: memoraandgrace.shop
Business Name
Memora & Grace
Please contact us before sending any return package. Returns sent without prior approval may not be accepted.
Support Hours
Our customer support team is available:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
Response times may be longer during weekends, holidays, or high-volume seasons.
Order Questions
If you are contacting us about an order, please include:
- Your order number
- The email address used at checkout
- A brief description of your question or issue
- Photos if the item arrived damaged, defective, or incorrect
This helps us review your request faster and provide the best solution.
Returns and Refunds
For return or refund requests, please email us first at:
Please do not send items back before receiving return instructions from us.
Contact Us
For any questions, please contact:
Memora & Grace
Website: memoraandgrace.shop
Email: support@memoraandgrace.shop
Last Updated: May 26, 2026