Terms of Service

Welcome to Memora & Grace. These Terms of Service govern your use of our website, memoraandgrace.shop, and your purchase of products from our store.

By visiting our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Overview

This website is operated by Memora & Grace. Throughout the site, the terms “we,” “us,” and “our” refer to Memora & Grace.

By accessing our website or purchasing from us, you agree to comply with these Terms of Service, including any additional policies referenced on our website, such as our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these terms, you should not use our website or purchase products from our store.

2. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products or website for any illegal or unauthorized purpose. You agree not to violate any laws in your jurisdiction when using our website or purchasing our products.

3. Products and Services

Memora & Grace offers meaningful keepsake gifts, sentimental figurines, ornaments, angel decor, memory boxes, holiday pieces, and other decorative gift items.

We make every effort to display product descriptions, images, colors, sizes, and details as accurately as possible. However, we cannot guarantee that your device screen will display colors or details exactly as they appear in real life.

Some items may be handmade, hand-finished, or fragile in nature. Minor variations in color, texture, finish, or details may occur and should not be considered defects.

4. Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or change product details at any time without notice.

We may refuse or cancel any order if a product becomes unavailable, is listed incorrectly, or if we identify an issue with the order.

5. Pricing and Payment

All prices are listed in USD, unless otherwise stated.

We reserve the right to change product prices at any time without prior notice. The price charged for an order will be the price displayed at checkout at the time the order is placed.

Payment must be completed at checkout through the available payment methods on our website. Orders will not be processed until payment has been successfully authorized or received.

6. Order Confirmation

After placing an order, you will receive an order confirmation email. This email confirms that we have received your order request.

An order confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse an order for reasons including, but not limited to:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraud or unauthorized activity
• Payment issues
• Shipping restrictions
• Incorrect or incomplete customer information

If your order is canceled, we will notify you and issue a refund where applicable.

7. Shipping and Delivery

Shipping times and delivery estimates are provided for reference only and are not guaranteed.

Delivery times may vary due to carrier delays, customs processing, weather, holidays, high-volume periods, incorrect shipping information, or other circumstances outside our control.

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping addresses.

For more details, please review our Shipping Policy.

8. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

To be eligible for a return, items must meet the conditions stated in our return policy. Some items, such as personalized products, final sale items, or items damaged after delivery, may not be eligible for return.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

9. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us within the timeframe stated in our Return and Refund Policy.

You may be asked to provide photos of the item, packaging, and shipping label so we can review the issue and provide a suitable solution.

10. Accuracy of Information

We try to ensure that all information on our website is accurate and up to date. However, there may occasionally be errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate, even after an order has been submitted.

11. User Conduct

You agree not to use our website to:

• Violate any laws or regulations
• Infringe upon our rights or the rights of others
• Submit false or misleading information
• Upload or transmit harmful code, viruses, or malware
• Interfere with the security or operation of the website
• Collect personal information from others without permission
• Use the website for fraudulent, abusive, or harmful purposes

We reserve the right to restrict or terminate access to our website if we believe a user has violated these Terms of Service.

12. Intellectual Property

All content on this website, including text, product descriptions, images, graphics, logos, design elements, and website layout, is owned by or licensed to Memora & Grace and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or use our website content without our written permission.

13. Third-Party Services and Links

Our website may use third-party services, such as payment processors, shipping providers, analytics tools, marketing platforms, or Shopify-related services.

We are not responsible for the content, policies, practices, or performance of third-party websites or services. If you access third-party links from our website, you do so at your own risk.

14. Limitation of Liability

To the fullest extent permitted by law, Memora & Grace shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, purchase of products, or inability to use our services.

This includes, but is not limited to, damages related to delays, lost packages, website errors, product misuse, loss of data, or unauthorized access.

15. Disclaimer of Warranties

Our website and products are provided on an “as available” and “as is” basis.

We do not guarantee that our website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

We do not guarantee that products will meet every individual expectation, especially where minor handmade, decorative, or screen-display variations may occur.

16. Indemnification

You agree to indemnify and hold harmless Memora & Grace, its owners, employees, partners, suppliers, and service providers from any claim, demand, loss, liability, or expense arising from your violation of these Terms of Service, misuse of our website, or violation of any law or third-party rights.

17. Privacy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

18. Changes to These Terms

We may update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms of Service.

19. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Memora & Grace
Website: memoraandgrace.shop
Email: support@memoraandgrace.shop

Last Updated: May 26, 2026