Shipping policy
Shipping Policy
Thank you for shopping with Memora & Grace. We are committed to carefully preparing and delivering your meaningful keepsake gifts, figurines, ornaments, memory boxes, and decorative pieces with care.
Please review our shipping policy before placing your order.
Order Processing Time
Orders are usually processed within 2–5 business days after payment is confirmed.
Processing time includes order verification, quality checking, packing, and preparation for shipment.
Please note that processing times may be longer during holidays, promotional periods, or high-volume seasons.
Estimated Delivery Time
Estimated delivery times may vary depending on your location, shipping carrier, product availability, and fulfillment location.
Typical delivery estimates are:
- United States: 7–15 business days
- Canada: 10–20 business days
- United Kingdom: 10–20 business days
- Australia: 10–20 business days
- Other international locations: 12–25 business days
These are estimated delivery windows and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather, holidays, incorrect shipping information, or other circumstances outside our control.
Shipping Locations
We currently ship to selected countries and regions where delivery service is available.
If your location is not available at checkout, it may mean that we are currently unable to ship to your region.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Shipping fees may vary based on your location, order value, item size, item weight, and available shipping methods.
From time to time, we may offer free shipping promotions. Any free shipping offer will be clearly shown on our website or at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow a few business days for tracking information to update after the package has been shipped.
If your tracking number does not update immediately, this does not necessarily mean your order has not shipped. Some carriers may take time to scan and update tracking details.
Multiple Packages
If your order contains multiple items, they may be shipped separately depending on product availability, warehouse location, or packaging requirements.
You may receive more than one tracking number for the same order.
Fragile and Decorative Items
Many of our products are decorative keepsake pieces, figurines, ornaments, or gift items that may require careful packaging.
We do our best to package each item securely. However, please inspect your order once it arrives and contact us promptly if an item is damaged during delivery.
Damaged, Lost, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the outer packaging
- Photos of the shipping label
Once we review the issue, we will help provide a suitable solution, such as a replacement, refund, or store credit where applicable.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check your shipping address before submitting your order.
If you notice an address mistake, contact us as soon as possible at:
We will do our best to update the address before the order ships. However, if the order has already been processed or shipped, we may not be able to change the address.
We are not responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete shipping information provided by the customer.
Failed Delivery or Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, we will contact you to discuss the next steps.
Additional shipping fees may apply if the order needs to be resent.
Original shipping fees may not be refundable in cases of failed delivery caused by customer-provided address issues.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other fees may be charged by your local customs authority.
These fees are not included in the product price or shipping fee unless clearly stated at checkout.
Customers are responsible for any applicable customs duties, taxes, or import fees required by their country or region.
Customs processing may also cause delivery delays that are outside our control.
Delivery Delays
While we do our best to ship orders on time, delivery delays may occasionally happen.
Possible causes include:
- Carrier delays
- Weather conditions
- Holiday shipping volume
- Customs inspections
- Incorrect or incomplete addresses
- Local delivery restrictions
- High order volume
- Unexpected logistics disruptions
If your package is significantly delayed, please contact us and we will help check the status of your order.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you have not received it, please first check:
- Around your mailbox, porch, front door, or delivery area
- With family members or household members
- With neighbors
- With your building office, front desk, or mailroom
- With your local delivery carrier
If you still cannot locate your package, please contact us at:
We will do our best to assist you, but we are not responsible for packages that are confirmed as delivered by the carrier to the correct shipping address.
Order Cancellation Before Shipping
If you need to cancel your order, please contact us as soon as possible.
We will do our best to cancel the order before it is processed or shipped. However, once an order has been prepared, packed, or shipped, we may not be able to cancel it.
After delivery, you may request a return according to our Return and Refund Policy.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Memora & Grace
Website: memoraandgrace.shop
Email: support@memoraandgrace.shop
Last Updated: May 26, 2026